If you desire a stronger connection to yourself, Adhara is here to support you in your personal journey. We want to know how best we can achieve that.
- Customer Service
How does Adhara work?
Meaning 'support' in Sanskrit, Adhara unites products and services from wellness leaders throughout all disciplines of the spiritual and wellness industry in one beautiful and easily accessible destination to give you the support you need when you need it, no matter where you find yourself on your journey. Our offerings are within five main categories including Body + Home, Health + Nutrition, Meditation + Prayer, Movement + Energy, Lifestyle + Career.
ORDERING & PAYMENT
Are taxes and gratuity included in the purchase price?
In order to comply with local business laws, tax will be applied on some offerings. In these instances, you will be notified as you checkout.
What happens after I make a purchase?
You will receive a confirmation email from Adhara within 24 hours of your purchase.
Where can I find and keep track of my orders?
You can find a complete list of your orders in your Account section under Order History.
When do you charge my credit card?
Your credit card will be charged within 24 hours of your purchase.
FULFILLMENT & REFUNDS
How do I redeem a service?
Fulfillment details vary from vendor to vendor, but delivery and refund instructions will appear on every offer page in the "Delivery & Refunds" section.
Do I have to use a service on a specific date? Can I change dates?
For most of our service offering, you can schedule the date you use your purchase with the Vendor Partner after you make your purchase. In certain cases, such as events and time-sensitive workshops or courses, your purchased service has to be used on a certain date. This will be communicated in the offering description.
I never received or lost my confirmation email. What do I do?
Don't worry! You can find a complete list of your orders in your Account section under Order History.
I missed the expiration date for my service. What do I do?
Services purchased through Adhara are final sale and non-refundable. If the Vendor Partner you purchased from has a different policy, you can reach out to them directly to see if they can extend your service or give you a credit towards a different offering.
What if the Vendor Partner doesn't know what I am talking about?
We work hard to ensure that this doesn't happen, and always want your feedback. Please contact Adhara Customer Support by emailing email@example.com or submit a Help Desk ticket on your Account page, and we will help wherever possible.
What if I am unhappy with the offering I ordered on Adhara?
As always, we want your feedback to ensure this doesn’t happen. Please contact Adhara Customer Support by emailing firstname.lastname@example.org or submit a Help Desk ticket on your Account page so we can address your concerns.
What is the Adhara return policy?
Offerings purchased through Adhara are final sale and non-refundable.
My business is perfect for Adhara. How do I get in touch?
We'd love to hear from you! Please visit our Become a Vendor page for more information about becoming a partner.
I know a bunch of vendors who would be perfect for the Marketplace! How can they also be featured?
We appreciate your suggestion of other brands or wellness leaders! Feel free to have them submit to be considered as a vendor partner on the Become a Vendor page and our team will reach out accordingly.